Customer Service NVQ Qualification

Want to ensure your employees make the right impression with customers?
Want a better understanding of what your customers really want?
Want to improve employee retention at the same time?

Look no further Every Step offers Customer Service National Vocational Qualifications (NVQs) at level 2. The qualification has two elements:

• an online course – which provides the underpinning knowledge, and

• a work-based competence assessment – leading to an NVQ at level 2.

How will the Customer Service NVQ help your business?

You can spend time and resources on acquiring new customers but unless all your employees understand how to keep existing ones, you could have difficulty building up your customer base. A Customer Service NVQ will open up pathways to understanding what customers really want. Through gaining this qualification, your employees will be able to:

• improve service by actively seeking feedback from customers

• communicate effectively with customers, promoting confidence and reassurance in your company

• share with colleagues approaches and tactics they have found to work when helping customers or increasing sales.

Training can be a great motivator for your employees and will help them get more from their work. This should not only improve your staff retention levels but could have a massive impact on the profitability of your organisation

There a number of funded options to assist in the cost of delivering this training, to find out more please click here to contact us.